Privacy policy

Last updated 14 October 2026

This store is run for Eleganza Industrial City Limited, Km 68 Lekki-Epe Expressway, Ibeju-Lekki, Lagos ("Eleganza", "we"). This page explains what happens to the information you share with us here, in line with the Nigeria Data Protection Act 2023.

What we collect

• Your order list. The products and quantities you add are saved only in your own browser, so your list is still there when you come back. Nothing is sent to us until you choose to send it.
• Details you type into the order form (name, phone, delivery area and notes). These are placed into a WhatsApp message on your device. We receive them only when you send that message.
• WhatsApp. When you message us, we receive your WhatsApp name and number. WhatsApp (Meta) also processes the message under its own privacy policy.
• The Eleganza Weekly. If you subscribe, we keep your email address to send you one promotional email a week: offers, new designs and wholesale prices. We only email you because you asked us to, and every email has an unsubscribe link. Our email provider stores the list and tells us whether emails were opened, so we can send fewer, better emails.
• Analytics, only if switched on. If we use analytics, we see which pages are viewed, the type of device and the approximate city. It never includes your name. Where analytics uses cookies, it only runs if you click Accept.
• Security logs. Our hosting provider keeps short-lived technical logs (such as IP address and browser) to keep the site safe.

Why we use it

To prepare quotes, confirm and deliver your order and answer your questions (steps you ask us to take before and under a contract); to keep the site secure and improve it (our legitimate interests); to send The Eleganza Weekly and run analytics (your consent); and to keep invoices and tax records (legal obligation).

Who we share it with

Only those who need it to complete your order: delivery partners (your name, phone and delivery address), our bank for payments, and professional advisers. If you subscribe to The Eleganza Weekly, our email provider holds your email address for us. We share information with authorities only when the law requires it. We never sell personal data.

Where it is stored

Some of the services we use, such as WhatsApp and our hosting provider, may store data outside Nigeria. Where that happens we rely on the safeguards the Nigeria Data Protection Act requires.

How long we keep it

Enquiries that do not become orders are deleted when they are no longer needed. If you unsubscribe from The Eleganza Weekly, we stop emailing you straight away and remove your address from the list. Order and invoice records are kept for as long as Nigerian tax and accounting law requires.

Your rights

You can ask to see the information we hold about you, correct it, delete it, object to or restrict how we use it, receive a copy, and withdraw consent at any time. To do any of these, write to [email protected] or call 0811 383 4417, 0808 829 3306 or 0806 949 8844. If you are unhappy with our answer you can complain to the Nigeria Data Protection Commission.

Cookies and storage

The order list uses your browser's storage because the site cannot work without it, so it does not need consent. Analytics cookies are only used if you accept them, and you can change your choice at any time from "Cookie settings" at the bottom of every page, when analytics is switched on.

Changes

If we change this policy we will update the date at the top of this page.