Terms of sale

Last updated 13 October 2026

These terms apply to wholesale orders placed through this store with Eleganza Industrial City Limited, Km 68 Lekki-Epe Expressway, Ibeju-Lekki, Lagos.

1. Wholesale orders

We sell in wholesale quantities, from 50 pieces per item. Online orders go up to 1,000,000 pieces per item; for more, message us and we will plan production with you.

2. How an order is made

Sending your order list on WhatsApp is a request for a quote, not a purchase. A contract is made only when our sales team confirms the products, quantities, colours, price and delivery in writing, and you pay or we accept your purchase order. Every order has a reference number (for example WEB-K3F9QZ). When you message us from this site, we add it for you; if you write to us another way, please include it.

3. Prices

Prices are per piece in naira and can change. Items marked "Price on request" are quoted on WhatsApp. A written quote is valid for 7 days unless it says otherwise. VAT is charged where the law requires.

4. Payment

Pay only by bank transfer into the corporate account of Eleganza Industrial City Limited, as confirmed in writing by our sales team. We will never ask you to pay into a personal account. If anyone does, do not pay, and call us.

5. Colours, branding and custom orders

Most products are made to order in any colour, with your logo if you want it. Colours on screen can differ slightly from the finished product. Branded and custom items are produced only after you approve the artwork or a sample, and cannot be cancelled once production has started. We confirm lead times with your quote.

6. Delivery and collection

Collect from our factory or showrooms, or we deliver to any of Nigeria's 36 states and the FCT. Delivery cost and timing are confirmed with your quote. Please check your goods on arrival and report any shortage or damage within 48 hours, with photos.

7. Faults and returns

If a product is faulty, tell us within 7 days of delivery and we will repair it, replace it or refund it. Goods made in custom colours or with your branding can only be returned if they are faulty.

8. Product information

Photos show the design; colours and finishes vary by order. Sizes are approximate. We may improve a design without notice.

9. Designs and names

Eleganza product designs, names, photos and logos belong to Eleganza Industrial City Limited and may not be copied. Organisations named on this site are clients we have manufactured for. Their names and logos belong to them and do not mean they endorse this store.

10. Liability

We are not responsible for indirect losses, such as lost profit. Our total responsibility for any order is limited to the price paid for the goods concerned. Nothing in these terms limits any responsibility that the law does not allow us to limit.

11. Law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State will deal with any dispute.

Contact

[email protected] · 0811 383 4417, 0808 829 3306 or 0806 949 8844